Update/Remove Product

Use this service when you need to update information for existing products in the Product Catalog or remove products that are no longer required.

Typical Use Cases

Update product information (PDF)

Update product image(s)

Correct product details

Remove obsolete or discontinued products

Before work can begin, the request must include:

Mandatory
- URL(s) of the product(s) that need to be updated or removed
- Description of the requested changes
Optional (Required Depending on Request Type)
- Updated product image(s) (PNG format preferred)
- Updated product information file (PDF)
- Any additional supporting documentation

Service	Description	SLA
Update/Remove Product (Simple)	Update product image, replace PDF for 1-5 products	1-2 business days
Update/Remove Product (Medium)	Multiple product updates, updates affecting several catalog entries	2-4 business days
Update/Remove Product (Complex)	Large-scale updates, multiple markets, product removals combined with content restructuring	4-10 business days

SLA Conditions

SLA starts once all required content, assets, links, and implementation instructions have been provided.
Time awaiting stakeholder feedback, approvals, or content corrections is excluded from SLA measurement.
SLAs are based on standard team capacity and may be extended during periods of reduced resource availability, including vacations, public holidays, sick leave, training activities, or other unplanned absences.
Requests are prioritized based on business impact, urgency, and overall team workload.