Update Form

Use this service to modify an existing form published on a corporate website. This includes updating form fields, adjusting validation rules, changing labels or instructions, modifying confirmation messages, and making other configuration updates to improve functionality or user experience.

Typical Use Cases

Add, remove, or update form fields.

Update field labels, instructions, or help text.

Modify validation requirements.

Update success or confirmation messages.

Adjust form behavior or user experience.

Align existing forms with updated business requirements.

Required Inputs

Before work can begin, the request must include:

URL of the existing form.

Detailed description of the requested changes.

Screenshots or visual examples (recommended).

Supporting documents or approved content (if applicable).

SLAs

Service	Description	SLA
Update Form (Simple)	Updating labels, instructions, confirmation messages, or minor field adjustments + testing	1-2 weeks
Update Form (Medium)	Adding/removing multiple fields, changing validation rules, updating form logic + testing	2-3 weeks
Update Form (Complex)	Major restructuring of an existing form, extensive field changes, complex conditional logic + testing	3-6 weeks

SLA Conditions

SLA starts once all required content, assets, links, and implementation instructions have been provided.
Time awaiting stakeholder feedback, approvals, or content corrections is excluded from SLA measurement.
SLAs are based on standard team capacity and may be extended during periods of reduced resource availability, including vacations, public holidays, sick leave, training activities, or other unplanned absences.
Requests are prioritized based on business impact, urgency, and overall team workload.
The request must relate to an existing form. New form requests should be submitted through the Create New Form service.